Storm Response

We have extensive experience and expertise in both preparation and response to hurricanes and other extreme weather and natural disasters. Our home state of Florida experiences more hurricanes than any other state in the nation and it is the lightning strike capital of the United States.

The 2020 hurricane season was unprecedented with the most named storms in recorded history. Not only has our team been there to help restore service to our customers safely and quickly, they have also answered the call five times to support mutual assistance restoration efforts around the country. Our brave men and women traveled thousands of miles to help our fellow Americans rebuild their lives amidst a global pandemic.

Our NextEra Energy family of companies maintains a comprehensive storm plan that focuses on readiness, restoration and recovery. These three Rs help us be there when our customers need us the most and allow us to respond to severe weather events safely and as quickly as possible.

Readiness

  • Each year prior to hurricane season, we conduct extensive training to prepare our employees to respond safely and as quickly as possible if a storm threatens our service area.
  • We conduct a full-scale staging site exercise in advance of hurricane season to assess readiness and processes, as well as an annual, company-wide hurricane response dry run.
  • Management workshops are held throughout hurricane season to maintain our focus on key storm restoration policies and processes.
  • We update our storm plan every year based on what we learned from the previous year’s storms, both inside and outside of Florida.
  • We secure agreements for assistance from out-of-state utilities and electrical contracting companies in the event that additional restoration personnel are needed. We also order backup supplies and equipment and plan staging sites throughout our service areas.
  • We work closely with local emergency officials to update lists of facilities that are critical to communities, such as hospitals, police and fire stations, communication facilities, water treatment plants and transportation providers.

Restoration

  • We mobilize and preposition personnel and resources throughout our service area, so they can quickly start working as soon as it is safe to do so.
  • We reallocate additional resources within the company to help speed the restoration effort.
  • We establish staging and logistics sites across our territory to ensure the right personnel and equipment gets to the right place at the right time.
  • Mutual assistance agreements help our utilities bring in additional personnel and resources.
  • Our crews work to restore service in between bands of severe weather and as long as it is safe.
  • We coordinate our response with county and state emergency operation centers.
  • We provide customers with accurate, timely restoration information as quickly as possible through traditional media, social media, our website and our app.

Recovery

  • Over the past 15 years, we have invested more than $5 billion to build a stronger, smarter and more storm-resilient energy grid to deliver electricity our customers can count on in good weather and bad.
  • The investments we’ve made in strengthening the grid and using advanced smart grid technology places us in the best possible position to restore power to our customers faster following a storm.
  • Our storm hardening efforts include strengthening and burying power lines. In 2019, we passed the important milestone of having hardened or undergrounded 50% of all main distribution power lines. We have also replaced wood transmission structures so that 96% of these are now concrete or steel. All transmission structures are planned to be either steel or concrete by year-end 2022.
  • We have installed more than 5 million smart meters and more than 160,000 intelligent devices along the energy grid, which also contribute to improved reliability and reduced restoration times. Smart technology enables our technicians to identify the cause of outages more quickly and get the lights back on sooner.
  • We have launched the Storm Secure Underground Pilot Program to replace overhead power lines not part of the company’s hardening program with more reliable underground lines in neighborhoods with a history of vegetation-related interruptions and other reliability factors.